Shipping & Returns
Botanic Hearth orders are shipped via USPS & UPS on business days (Monday through Friday 8:30-17:30, excluding major holidays). We are currently offering Free Shipping on all of our products except the promotional products which are usually offered at deep discounts. Your order is important to us, which is why we make sure that your order is quickly processed and safely delivered to your doorstep.
We are currently utilizing Amazon.com for the fulfillment of all orders. After you have completed your order on our website, a confirmation e-mail listing the details of your order will be sent to the address you provided. The e-mail will serve as a receipt for your purchase.
Botanic Hearth stands behind the quality of all of our products that we sell and hope for your satisfaction with our products. However, if you are unsatisfied with the products you have purchased from Botanic Hearth, we offer a 60 days 100% money back guarantee.
Returned product of an order value between $50 and $100 is subject to a 25% restocking charge. An order exceeding $101 is subject to a 40% restocking charge.
Your refund will then be processed within 48 hours after receiving the returned product. To receive your refund or for the cancellation of an order, please contact customer service via email or phone.
Free gifts or promotional items with retail value. Shipping and handling charges applied to Free or deeply discounted promotional products are non-refundable.